The house · Help
Help
Delivery, returns, gift wrapping, payment and contact, in one place.
Delivery
DubaiOrder by 2 pm for same-day delivery.† After that, it comes the next day.†
Other emirates1–2 working days.†
Delivery feeA flat fee, free above a threshold.† The amounts are being confirmed.†
Returns & exchanges
14 daysUnused and in the box, within 14 days of delivery.†
CandlesA candle can't be returned once it has been lit.†
The whole policyHow to start a return, refunds, faulty pieces and card disputes: Returns & refunds.
Gift wrapping
Every order can come wrapped in the house's paper, with a handwritten note, free.†
Payment
Prices are in AED, VAT included. Cards and Apple Pay, and instalments with Tabby or Tamara, arrive with checkout.†
Contact
Email[email protected]†
WhatsApp+971 5X XXX XXXX†
RepliesWithin one working day.†
PoliciesReturns & refunds · Privacy · Terms of sale
About the house
The house is one house with three rooms: handbags, erasers and candles. Each room keeps its own hour of the day, from the afternoon sun to the candles lit at night. Together they make a world of small joys, for you and yours.